Your Digital Software Order: What to Check

Digital software delivery is easier when you know where to find your order information and what to check before installation.

Use an accessible email address

Check the email address entered at checkout. Keep your order confirmation and order number so you can identify your purchase if you need help.

Check your inbox and spam folder

Look for the delivery email containing your product key and instructions. Check the individual product page for delivery details. If the email has not arrived within the stated delivery period, contact support with your order number.

Follow the supplied instructions

Read the activation steps before installing. Confirm the edition and device requirements match your purchase. Use the official vendor download or trusted link provided with your order.

Keep your key private

Store your license information securely. Never post a full license key, account password or payment information in a public comment. When seeking help, describe the error and provide your order reference through the support channel.